REFUND & RETURN POLICY
Return/Exchange/Refund will not be applicable if the product is disliked by the customer, or if a wrong product was ordered.
1. Eligibility
You may be eligible for a return or exchange of a Product iff:
The Product is damaged, spilled, or defective upon receipt.
2. How to Request a Return or Exchange
To request a return or exchange of a damaged, spilt, or defective product, please follow these steps:
Contact Us: Send an email to our customer support team at anitaenterprisesbsr@gmail.com within 1-3 days of receiving the Product. Please include your order number, a description of the issue, and any relevant photos or documentation.
Return Authorization: Our customer support team will review your request and provide you with instructions for returning the Product, if applicable. Do not return the Product without authorization from our team.
Return Shipping: If a return is authorized, you will be responsible for shipping the Product back to us. We recommend using a trackable shipping method and ensuring the package for its full value.
3. Inspection and Refund
Inspection: Once we receive the returned Product, we will inspect it to verify the reported issue. If the Product is confirmed to be damaged, spilt, or defective, we will proceed with the refund or exchange.
Refund: If you are eligible for a refund, we will issue a refund to the original method of payment within 10-15 business days. Shipping charges are non-refundable.
Exchange/Return: If you are eligible for an exchange, we will ship a replacement Product to you at no additional cost, subject to availability. All returns will be processed within 3-7 days after receiving the request.
1. Eligibility
You may be eligible for a return or exchange of a Product iff:
The Product is damaged, spilled, or defective upon receipt.
2. How to Request a Return or Exchange
To request a return or exchange of a damaged, spilt, or defective product, please follow these steps:
Contact Us: Send an email to our customer support team at anitaenterprisesbsr@gmail.com within 1-3 days of receiving the Product. Please include your order number, a description of the issue, and any relevant photos or documentation.
Return Authorization: Our customer support team will review your request and provide you with instructions for returning the Product, if applicable. Do not return the Product without authorization from our team.
Return Shipping: If a return is authorized, you will be responsible for shipping the Product back to us. We recommend using a trackable shipping method and ensuring the package for its full value.
3. Inspection and Refund
Inspection: Once we receive the returned Product, we will inspect it to verify the reported issue. If the Product is confirmed to be damaged, spilt, or defective, we will proceed with the refund or exchange.
Refund: If you are eligible for a refund, we will issue a refund to the original method of payment within 10-15 business days. Shipping charges are non-refundable.
Exchange/Return: If you are eligible for an exchange, we will ship a replacement Product to you at no additional cost, subject to availability. All returns will be processed within 3-7 days after receiving the request.